After we complete each project, we ask our clients to complete a survey, so that we can see what went well and where we can look to continually improve our service.  Here are a few excerpts from these surveys.

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Mr and Mrs Samasuwo gave us five stars on every aspect of the project from feasibility study to the site inspection at the end of the project.

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Mrs David gave us five stars

We were looking for a company to project manage a small, straightforward single storey extension and the team at HET did a professional and efficient job throughout from start to finish. Regular communication, friendly helpful staff, allowing us to take a breather as the COVID pandemic unfurled and we weren’t too sure about going ahead, fab builders (thx Jason!), recommendations a plenty and always prompt to reply if we had any questions. So pleased we cracked on even in the middle of COVID, and now have more space to welcome everyone round when we are allowed! Thanks David and team, would definitely recommend HET to handle your building project.

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How satisfied were you with the HET visit?: 10

How likely are you to recommend HET to friends or relatives?: 10

Other Comments: Hannah is very easy going and approachable. She picked up on our concerns and wishes very quickly.

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How satisfied were you with the HET visit?: 10

How likely are you to recommend HET to friends or relatives?: 10

Other Comments: Had a visit from Hannah, she was a pleasure to deal with, was knowledgeable and sympathetic to our needs whilst also bringing suggestions of her own.

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Mr and Mrs Cope from Hitchin.

“You have been in business for nearly thirty years so I thought you would be a very good company to deal with. Local and trustworthy. We were very happy with the work.  A five star project”

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Mr Best of Hertford gave us five stars

“A good comprehensive fixed price service. Expertise of Project Manager and absence of hard- sell build confidence early, and good rapport with project manager grew quickly.”

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Mr and Mrs Higgingbottom of Hertford said

“Liked to have independent point of view, and wanted guarantee against possible problems. Five stars again."

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Mr Ryan of Berkhamsted gave us lots of five stars

“I knew of your work in and around St Albans. I’ve seen your work, loved the ‘one stop shop’ service and the computer generated image”

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Mr and Mrs Wilkinson of St Albans loved HET

“We wanted a Project manager to provide expertise and take away the hassle. A very helpful and professional service”

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Mr Spilling from St Albans chose HET

“because they offered a complete service. The Project Manager made us feel confident that the project would be completed to a great standard, and it was.”

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Mr Brine from St Albans gave us a 5 star rating

“Lots of information and a lower price.”

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Mr Greatorex St Albans

“We are delighted with the end result, excellent tradesmen means we have received many compliments”

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Mr and Mrs King gave us top ratings across the board

“We chose HET to provide the complete management across the board.”

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Mr Jauncey of Hertford

“HET provided a complete service.”

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Mr Beatty of St Albans

“They listened to what we had to say and were most helpful and attentive to our needs. Great team of builders too.”

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More stars from Mr and Mrs Robey of Harlow

“Very impressed. Searched on the internet for a company with experience of disability. Alan has a great knowledge and explained all the stages involved. Initial misunderstanding, then everything went very smoothly”

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Mr Barnes of Hitchin and Mr and Mrs Waggott of Letchworth rated us very well

“We chose HET because of their reputation, and observation of works in progress.”

“We wanted less hassle. HET extended a neighbour's house."

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A very satisfied Mr and Mrs Hall of Stevenage said

“They demonstrated a professional approach, and we didn’t want to project manage”

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Mr and Mrs Wood of Watton at Stone commented

“We used HET for the benefit of having someone to oversee all aspects, benefit from their expertise, benefit from their contacts”

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Ms Wellings of St Albans

“I had a very positive recommendation, and clarity regarding process and costs. Was reassuring to have HET manage the project.”

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Mrs Salter of Stevenage said

“I wanted to use a reliable company and have a Project Manager to deal with the build. I would be very happy for you to take photographs”

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Mr and Mrs McCall [is this faint praise?]

I have noticed HET around the area for years, and never heard anything bad! Also you were prompt and approachable. Five stars across the board again."

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If you like what you read, why not contact us to see how we can help you.  You can discover more,you can discover more through our Case Studies.

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